HOW CAN WE ASSIST YOU?
Our personal advisors are at your disposal to answer any enquiries
FREQUENTLY ASKED QUESTIONS
STILL HAVE QUESTIONS?
CALL US
Monday to Friday: 9am-9pm EST
Saturday: 10am - 6:30pm EST,
Sunday: 10am - 5pm EST
+(86)13823667748
EMAIL US
Monday to Friday: 9am-9pm EST
Saturday: 10am - 6:30pm EST,
Sunday: 10am - 5pm EST
service@davena.com
Q1: How long will my order take to arrive?
All orders include free express shipping with delivery within 8-15 business days. You'll receive a tracking number via email once your package ships.Note: Delivery times may vary slightly depending on your region in the U.S.
Q2: How do I choose the right strap size?
To measure:
- Lay a well-fitting watch (with a leather/fabric/metal bracelet) flat.
- Use a ruler to measure the strap length from end to end.
- Select a DAVENA strap closest to this measurement.
Custom sizing? Contact support for assistance.
Q3: What makes DAVENA watches unique?
Every DAVENA watch embodies:
✓ Jewelry-Level Artistry: Hand-set Austrian imitation crystals using pavé, bead-setting, and claw techniques.
✓ Patented Innovation: Multi-layered ROTATE dials for dynamic light reflection.
✓ Sustainable Luxury: Ethically sourced materials like white mother-of-pearl and eco-conscious packaging.
Q4: How does DAVENA ensure product durability?
Our 30+ years of expertise ensure meticulous craftsmanship:
• Rigorous Testing: Each watch undergoes 12+ quality checks for water resistance, movement accuracy, and crystal security.
• Premium Materials: Stainless steel cases, scratch-resistant glass, and hypoallergenic straps.
• Warranty: 1-year limited warranty against manufacturing defects (excludes normal wear/tear).
Q5: How do I care for my DAVENA watch daily?
Keep your timepiece radiant with these simple habits:
Daily Use Tips:
• Wipe the case and crystal with a soft cloth after wear.
• Remove before swimming, showering, or applying lotions/perfumes.
Safe Storage:
• Use the included velvet pouch to prevent scratches.
• Avoid extreme heat or sunlight (e.g., car dashboards).
Note: Rose gold plating may naturally fade over time with frequent wear. For deep cleaning, visit an authorized service center.
Q6: How do I clean different types of straps?
▸ Leather Straps:
• Wipe with a dry cloth; use leather conditioner 2-3 times a year.
• Never soak or expose yourself to sweat (store flat when not worn).
▸ Stainless Steel Straps:
• Clean with mild soap + soft brush, then dry thoroughly.
• Polish with jewelry cloth monthly to maintain shine.
Pro Tip: Rotate straps seasonally to reduce wear.
Q7: Can I wear my watch in water?
Your watch is water-resistant to 30m (3ATM), ideal for:
✓ Rainy days ✓ Handwashing ✓ Accidental splashes
Avoid:
• Swimming, hot tubs, or saunas
• Pressing buttons underwater
Tip: After moisture contact, gently pat dry with a microfiber cloth.
Q8: How long does the battery last, and how do I replace it?
• Average lifespan: 15 months - 18months.
• Activation: Remove the plastic insulator tab from the crown and press it into the case.
• Replacement: Available at local jewelers or through DAVENA’s paid service.
Note: Batteries are consumables and excluded from warranty coverage.
Q9: How do I clean a sticky crown/buttons?
Prevent debris buildup by:
① Rotating the crown weekly.
② Pressing buttons repeatedly to dislodge dust.
③ Using a soft-bristle brush for stubborn particles.
Q10: Where are DAVENA watches crafted?
Every DAVENA watch is a fusion of Swiss precision engineering and Japanese minimalist design. Our timepieces are:
✓ Designed in-house by expert horologists
✓ Hand-assembled in ethical facilities across Europe and Asia
✓ Rigorously tested to meet global quality standards
Q11: How does DAVENA protect the environment?
We believe luxury should never cost the Earth. Our commitments:
Ethical Materials: Conflict-free crystals & 85% recycled stainless steel
Sustainable Packaging: 100% recyclable boxes with plant-based inks
Timeless Design: Watches made to last decades, not follow fleeting trends